General Terms & Conditions of Service

GENERAL POLICIES & TERMS OF SERVICE

Welcome to GiaodienWP.net. By accessing, registering an account, and purchasing products (Themes, Plugins, Source Codes) on our website, you are deemed to have agreed to comply with and be bound by the Terms of Service below. Please read carefully before using the system.

1. Acceptance of Terms of Service

By purchasing and downloading products from GiaodienWP.net, you agree that you are at least 18 years old or under the supervision of a legal guardian. You commit to providing accurate purchase information and are responsible for maintaining the confidentiality of your account information on the system.

2. Copyright and Intellectual Property

• All products distributed on GiaodienWP.net comply with the core principles of the license GNU General Public License (GPL).
• You have the right to use the purchased product on unlimited domains (unless the product has a note specifying a separate license key in the Description section).
• Strictly prohibited are acts of taking advantage of downloads to extract our installation structures and exclusive documentation to resell or share publicly on other systems/forums, affecting the website's revenue.

3. Technical Support Policy

• Support Scope: GiaodienWP commits to supporting customers in setting up themes/plugins to match the Demo version for products directly developed and sold by us. We support fixing bugs arising directly from our source code.
• Not Supported: We do not support errors caused by the customer's Hosting/VPS environment being too weak, errors caused by customers arbitrarily installing external plugins causing conflicts, or unauthorized interference with Theme Core files. Customization and designing new features are not included in the free support scope.
• Support Channels and Hours: All support requests are handled via Zalo, Messenger, or the private support group. The maximum response and resolution time for issues is 24 – 48 working hours.

4. Refund Policy

Due to the distinctive nature of “Digital Products” which can be copied or stored and cannot be retrieved once downloaded, we apply a policy of NO DEFAULT REFUND. However, we will consider a 100% refund if the following conditions are met:

• The product encounters a fatal error that our technical team cannot resolve within 07 working days from the time you report the issue.
• The product does not feature the exact core functionalities as advertised on the website.
• Note: No refunds will be issued for reasons such as “I changed my mind”, “I bought the wrong item”, or “I do not know how to use basic WordPress”.

5. Product Updates and Upgrades

• Products (especially the Theme category) will continuously receive new updates to ensure compatibility with standard WordPress system versions, as well as to fix security vulnerabilities.
• All customers who have completed a transaction payment are entitled to download updates Lifetime Free directly on the Order Management page.

6. Termination of Service

GiaodienWP.net reserves the right to unilaterally and permanently suspend or delete a user's account without prior notice if any of the following violations are detected:

• Engaging in fraudulent activities or compromising the security structure of the website.
• Sharing or leaking source code, or illegally cross-selling resources belonging to the exclusive scope of GiaodienWP.
• Displaying insulting, defaming, threatening, or attacking attitudes towards our technical support staff.

This policy may be slightly adjusted to suit the practical scale of each period. Customers using the service implicitly agree to the modifications within the scope of these terms. Thank you very much for your cooperation!