Warranty, Return, and Refund Policy

Last updated: 09/04/2026

WARRANTY, RETURN, AND REFUND POLICY

To ensure maximum benefits for customers and transparency during the service provision process, GiaodienWP.net would like to send our valued customers the detailed regulations regarding the scope of warranty and the refund/return conditions specifically applied to the Digital Products Category.

I. Nature of Digital Products and Returns

Since all products on the website are Themes/Plugins/Source Codes distributed in compressed formats (.zip, .rar) that can be downloaded instantly, these are digital assets of a nature that they “cannot be retrieved once copied/downloaded”. Therefore, in accordance with international practices and our regulations:

  • No returns or exchanges are supported (returning the file for a refund, or a direct 1-to-1 exchange for another theme) for reasons not originating from system errors.
  • We only apply Conditional refund or Technical error warranty & fixing in accordance with the regulations below.

II. Technical Warranty Policy

1. Conditions to receive warranty

  • Complete installation support to be 100% identical to the Demo version (applicable within 30 days from the purchase date).
  • Warranty to fix errors and logic bugs occurring within the core of the official theme or plugin released by GiaodienWP.
  • Provide completely free lifetime updates via the download link in the user's account dashboard whenever a new version is released by the developer.

2. Cases where free warranty is REFUSED

We regret that we cannot support free warranty or may charge an additional fee (depending on the severity) in the following situations:

  • Website issues caused by conflicts with Third-party plugins installed by the customer afterwards.
  • The customer's Hosting/VPS server does not meet the minimum configuration requirements to run the source code (low PHP version, out of bandwidth, weak RAM causing disconnections).
  • The customer has independently interfered with and deeply modified the Theme's code files (functions.php, template.php, header.php) without technical expertise, causing the website to crash.
  • Security breach issues (Hack, Malware) caused by the customer setting easily guessable passwords or security vulnerabilities from their hosting provider's cPanel.
  • Requests to code new features or change the interface based on personal design preferences not are not considered warranty work. This is custom code support per request (Paid service).

III. Refund Policy

To prevent file fraud risks, we apply a policy of No default refunds. However, we agree to a 100% refund of the transaction value back to your card or as an option to convert to Wallet coins if the order meets 1 of the 2 conditions below:

1. Cases eligible for a refund

  • Products with particularly serious errors (Fatal Errors): Complete breakdown of core features rendering the website non-functional, and the GiaodienWP Developer confirms inability to permanently fix or patch the error within 07 working days from the time the customer reports it.
  • Misrepresented products: The downloaded ZIP file is empty, password-encrypted, or completely formatted differently from what was published in our product descriptions.

2. Cases NOT ELIGIBLE for a refund

  • “I changed my mind, no longer want to run the business / no longer need it after installing the theme.”
  • “This theme does not have the abc, xyz features that I imagined.” (Purchased themes have their features finalized based on the live DEMO version posted).
  • “I accidentally bought this theme source code instead of another one.”
  • “I don't know basic WordPress installation, I give up.” (In this case, our staff is more than happy to help you reinstall everything completely free of charge, instead of issuing a refund).

IV. Warranty & Refund Request Process

If you encounter a technical issue beyond your ability to fix, please follow these steps for the fastest resolution:

  1. Record a video or take a screenshot of the red error notification message to save as proof.
  2. Prepare your administrator login information (WordPress Admin account) and server cPanel account in advance.
  3. Send all information via: Zalo/Messenger chat pinned in the corner of the website or submit a support ticket.
  4. The time for the Technical department to review and confirm, patch the bug, or process the refund request will take within 24 to 48 working hours. (The money reaching your bank account will depend on the bank's processing time, usually taking 1 – 3 days).